1. Open a web browser on your computer or mobile device.
2. Navigate to your ShedRx Portal here.
3. Log in to your account.
   1. If you have forgotten your password, simply select “Forgot password?” below the text fields to retrieve your login information.
4. Click on the “Log in” button.
5. You should now be successfully logged in!

If you have any additional questions, please don’t hesitate to reach out! We are here for you.

Email: Click the “Contact Us” tab in the ShedRx Help Center menu.

To reset your password, please follow the steps outlined below:

1. Navigate to your ShedRx Portal here.
2. Access the “Log in” button.
3. Find the option “Forgot your password?” below the empty text fields and click on it to proceed.
4. Enter the email address associated with your account and click on “Reset password”.
5. Check your email.
   1. Shortly after submitting the password reset request, you should receive an email containing a link to reset your password.
   2. If you do not see any email in your inbox, please check your spam folder. If you encounter any difficulties at this stage, please notify us.
6. Follow directions outlined in the email. This will direct you to a form where you can enter a new password.
7. Fill in the designated fields with your new password and select the “Reset password” option.
8. Your new login credentials are now in effect.

Important Notes:

• Please be aware that we will never request your password. It is crucial to keep this information secure to prevent unauthorized access to your account.
• In the event that you submit multiple password reset requests, make sure to use the link provided in the most recent email. Only the latest link will be active.

If you have any additional questions, please don’t hesitate to reach out! We are here for you.

Email: Click the “Contact Us” tab in the ShedRx Help Center menu.

If you wish to discontinue your subscription, please take action at least 14 days before your next billing date. Doing so will help to ensure that your subscription is canceled swiftly and properly.  You can always view the next process date of your subscription in your online account.

Note that all subscriptions require a 2-month minimum before being eligible for cancellation.

If you would like to cancel your subscription, you can contact the Care Team directly for assistance.

If you have any additional questions, please don’t hesitate to reach out! We are here for you.

Email: Click the “Contact Us” tab in the ShedRx Help Center menu.

To update your contact information, please follow the steps outlined below:

1. Navigate to your ShedRx Portal here.
2. Access the “Log in” button and log in to your account.
3. Navigate to the “Profile” icon in the upper right-hand corner along the menu tab.
4. Fill in the designated fields with your new email address and select “Save”.
5. Your new email address is now in effect.

If you have any additional questions, please don’t hesitate to reach out! We are here for you.

Email: Click the “Contact Us” tab in the ShedRx Help Center menu.

To update your shipping address, please follow the steps outlined below:

1. Navigate to your ShedRx Portal here.
2. Access the “Log in” button and log in to your account.
3. Navigate to the “Account” tab along the menu bar.
4. Navigate to the “Edit” button below your current shipping address.
5. Fill in the designated fields with your new shipping address and select “Save”.
6. Your new shipping address is now in effect.

Important Notes:

• Please be aware that you must update your shipping address at least 14 days prior to your next delivery date to ensure delivery to the desired location.

If you have any additional questions, please don’t hesitate to reach out! We are here for you.

Email: Click the “Contact Us” tab in the ShedRx Help Center menu.

To update your billing information, please follow the steps outlined below:

1. Navigate to your ShedRx Portal here.
2. Access the “Log in” button and log in to your account.
3. Navigate to the “Account” tab along the menu bar.
4. Navigate to the “Add Card” button in the “Payment Methods” section.
5. Fill in the designated fields with your new payment information and select “Save”.

Important Notes:

• Please be aware that only the payment method designated as the “Default” will be used for billing.
• You can change the “Default” payment method at any time by following the steps outlined below:
  • Navigate to the three dots next to the desired default payment method and select “Make Default”.

If you have any additional questions, please don’t hesitate to reach out! We are here for you.

Email: Click the “Contact Us” tab in the ShedRx Help Center menu.

To locate and download any payment receipt, please follow the steps outlined below:

1. Navigate to your ShedRx Portal here.
2. Access the “Log in” button.
3. Navigate to the “My Plan” tab along the menu bar.
4. Navigate to the “Payment History” section and locate the desired payment.
5. Select the “Download icon” to the right of the payment line item.
6. Your receipt will begin downloading immediately.

If you have any additional questions, please don’t hesitate to reach out! We are here for you.

Email: Click the “Contact Us” tab in the ShedRx Help Center menu.

Not quite ready for your next shipment? Low on supply and need your order to ship sooner?  We have you covered.  Please take necessary action to update your subscription at least 48 hours prior to your upcoming order date. This will help to ensure that your subscription is updated swiftly and properly.

To change the date of your next order, please follow the steps outlined below:

1. Navigate to your ShedRx Portal here.
2. Access the “Log in” button.
3. Navigate to the “Contact Us” tab in the top menu bar.
4. Submit a request to our Care Team to update your next delivery date.

If you have any additional questions, please don’t hesitate to reach out! We are here for you.

Email: Click the “Contact Us” tab in the ShedRx Help Center menu.